- Mac genius appointment manage how to#
- Mac genius appointment manage full#
- Mac genius appointment manage crack#
On Tuesday 28 October, I checked Apple's repair status web site and it indicated that my MacBook had arrived at the depot but that the status was "on hold" because more information was required, and that I should call AppleCare to provide this information. Once again, my MacBook was sent off to the repair depot. He noted on the work authorization that the top case, the lower case and the rear display bezel should all be replaced because of cracks.
Mac genius appointment manage crack#
I showed the Genius (not the one I spoke to the first time) the top case crack that had not been fixed, as well as the new cracks that had been caused when the display hinge was replaced. I was busy over the next few days and therefore unable to take the MacBook back to the Apple Store until Saturday 25 October. On the other hand, my SuperDrive - which I had no idea was faulty - was also replaced. Furthermore, small cracks had now appeared where the rear display bezel meets the display hinge and at the rear edge of the lower case near the exhaust vent, caused by the display hinge replacement. The display brightness issue had been fixed and the display hinge replaced, but incredibly, the top case was not replaced, even though the crack was very obvious and above all, the work authorization clearly stated that it should be replaced. On Wednesday 22 October, I received the MacBook by FedEx from Apple's outsourced repair center, Flextronics International in Memphis, TN. Along with the display brightness issue (which he speculated was caused by a bad logic board or inverter board) and the crack in the top case, he noted on the work authorization that the display hinge needed to be replaced. I did not expect to still be dealing with them nearly two weeks later.Īt the Apple Store, the Genius (Apple jargon for in-store tech) noticed that in addition to the issues I identified, the display hinge felt loose. I brought my MacBook, which is covered by AppleCare, to my local Apple Store (Smith Haven in Lake Grove, NY) on Saturday 18 October in hope of having these issues repaired. Soon after, I noticed a crack near the front edge of the top case on the right side, a well-known issue I'd already had repaired once before. Saving this email and/or the Case ID is strongly recommended so any future service or appointments can access this initial appointment.įinished! Now just show up on time with your Apple product and any necessary associated items.A while ago I noticed a display brightness problem with my MacBook (slight fluctuations in the brightness). There are links to “Manage my reservations,” “Driving directions and map,” reminders of what you need to do before the appointment, and your Case ID. You’ll receive an eMail at the address listed with your Apple ID. Also note the “Before you come in” suggestions and complete them. Note that you can Reschedule or Cancel your appointment in this window.
Mac genius appointment manage full#
in the “Search location” field, enter your Full address or city or ZIP code.click on “Visit the Genius Bar” (or other category as needed).click on one of the specific hardware issues (or “The topic is not listed”).click on “Hardware Issues” (or other category as needed).click on “Mac Notebooks” (or other category as needed).
Mac genius appointment manage how to#
How to make a free Genius Bar appointment: